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Synopsis
The use of face-recognition technology has expanded rapidly during the pandemic as a contactless, automated way of verifying the identity of people applying for unemployment and other public benefits. However, experts and activists worry that its failures could prevent people from getting benefits they desperately need — and that it could be even more dangerous if it works as designed.
Mia Sato At first glance, JB, an artist based in Los Angeles, perhaps doesn’t look much like the picture on their driver’s license. For one thing, the ID photo is from a few years ago. Hair that was once long and dark is now buzzed and bleached. And there’s the fact that JB is transgender and has been taking testosterone for over two years, which has led to changing facial features, thicker eyebrows, and acne that wasn’t there before. (They
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